Benefits of ISO 20000-1 Certification:

It increases responsive to services provided by IT service providers More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service. Provides a benchmark type comparison with best practices and a fundamental shift to pro-active rather than re-active processes. Gives you the ability to select and manage external service providers more effectively. Supports 'interchanging' of service providers and staff by virtue of the creation of inter- enterprise operational processes. The certification process can reduce the amount of supplier audits, thereby reducing costs. Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness.