ISO 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintains and improve a Service Management System. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

     ISO 20000-1 certification safeguards your IT system, a vital company resource that requires the appropriate assistance to be successful.

Benefits of ISO 20000-1 Certification:

• It increases responsive to services provided by IT service providers

• More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.

• Provides a benchmark type comparison with best practices and a fundamental shift to pro-active rather than re-active processes.

• Gives you the ability to select and manage external service providers more effectively.

• Supports ‘interchanging’ of service providers and staff by virtue of the creation of inter- enterprise operational processes.

• The certification process can reduce the amount of supplier audits, thereby reducing costs.

• Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness.